F.A.Q.

If I join as a member, can I cancel any time?

Yes

Oops! I bought the wrong membership!

If you made a mistake and bought the wrong membership, contact me right away so I can assist you. You must contact me ON THE SAME DAY you chose the wrong membership. This only applies if you want to upgrade your membership. There are no refunds.

How do I cancel my membership?

To cancel, go to your Profile page when you are logged in, click on Subscriptions and click cancel.

Can I just buy certain videos?

In future, certain content will be made available, but in different format such as audio-only or e-book. If you want to ensure you get the full video experience, it's best to be a member. You are free to cancel anytime and rejoin if you prefer to target certain videos although I do not recommend it as my videos are progressive and you may miss key information that precedes your preferred content.

I logged in but I'm not seeing my membership.

Did you log in under the right account? Some people have two accounts, please check which email address you are using.

Are you hiring?

No.

If I cancel my membership before the end of the month, will I lose access immediately?

No. If you cancel, you have access until the end of your payment period for that month.

Can I get a refund?

There are no refunds due to the nature of my content.

How do I become a Free Site Member?

Click on 'Log In' at the top right-hand corner of the menu and create an account. This will give you limited access to my membership site, the app, subscription to the newsletter and a selection of member-only videos.

Can I just join Discord?

Become a member at any level and you are welcome to join Discord. There is a members-only section for active members and a general section for everyone.

I can't see the latest video.

The most recent video ought to appear on the Infatuated tab/page as the first video, but if it is not there and you have received a notification email, scroll to the end of the video playlist and you should find it there.

Can I suggest a video or decode idea?

Yes, if you are a member, email me or DM me in Discord. Requests from non-members will be considered, however member requests take priority.

How do I upgrade my membership?

Unfortunately, there is no way to automatically upgrade with this system, so if you want to upgrade, simply cancel the existing membership and then select the one you want instead.

Do you sell our information?

No.

Can I get a discount?

No. Memberships are not intended as a purchase but a contribution in support of TrueL0ve's work. If a special offer is made, it will be rare.

How do I download the app?

Links to the App are available in every newsletter, notification email as well as in the membership section in the header.

I'd like to help you. Do you take volunteers?

Email me with your suggestions on how you would like to help including a resume and your experience in that area. I am not currently looking, but I will consider it if there is a suitable fit.